Frequently Asked Questions

Usually when you see a medical provider, he/she will take your vital signs. These assessments are done each visit to monitor for changes since your previous visit. If the assessment indicates a problem, then your provider will change the course of treatment to improve your health. Likewise, the assessments used by the counselors are a means to measure your distress level over the past 7 days. By keeping track of these data, counselors will recognize when improvement is made and catch early any signs of deterioration. It's like a blood pressure test for your brain! In addition, your counselor will encourage a culture of feedback and ask about your experience with your counselor after each session. If problems arise, your counselor will use the feedback that you provide to help get your treatment back on track. Unlike most medical procedures, these instruments take about 30 seconds each.

During normal office hours, if you feel that you need to talk to someone urgently and cannot wait for your scheduled appointment time, or that you are in an emergency situation, come by the Wellness Center and let the receptionist know your situation. We have support available 24 hours a day while school is in session. After hours consultations are handled by Healthlink. Psychotherapy is not offered during our brief summer sessions.

For non-life-threatening mental health emergencies or to speak with an after-hours counselor, contact ProtoCall at 855-726-1497 or Campus Police at 336-770-3211. Uwill teletherapy is always available. 

For non-life-threatening medical emergencies and support please contact UNC Nurse Connect (formerly HealthLink), an after-hours nurse triage service, at 984-364-4730 or Campus Police at 336-770-3211.

Often it is helpful for students to share their worries about friends or family members, and we encourage you to make an appointment to do this. You will be able to speak confidentially with a counselor and receive advice about how to deal with your concerns about this person.

If your friend or fellow student speaks to you about feelings of hopelessness or thoughts of death or dying, take these signs seriously. He or she may require immediate assistance and intervention. Please do not hesitate to call us or UNCSA Police if you have questions or concerns.

There is no cost for counseling at UNCSA to full-time students paying the Student Health Fee.

There is no specific session limit in Counseling Services. You will meet with  your individual counselor to decide together the frequency and length of sessions.