Refunds & Withdrawal Policies
All students are strongly encouraged to set up a direct deposit refund account through the Student Account Center. This will redirect you to the secure TouchNet Billing portal. Even if you don't anticipate receiving a refund, having a direct deposit account ensures you are prepared for any situation.
A credit balance on a student’s account can occur due to:
- Financial aid disbursements exceeding the student bill total.
- Out-of-pocket payments exceeding the student bill total.
- Dropping classes during the add/drop period.
- Complete or unexpected withdrawal from UNCSA.
- Reducing meal plan or housing costs.
- Waiving health insurance after initial billing.
- Changes to resident status.
- Receiving credits applied after graduation.
- Other miscellaneous credits
Withdrawal and Refund Policy
- Students (excluding in-state high school students) who officially withdraw from UNCSA may be eligible for a partial refund of tuition and fees.
- To receive a refund, students must complete and submit the appropriate withdrawal form from Student Services.
- Eligibility for a refund requires that the student be in good standing at the time of withdrawal.
Reimbursement Rate
Total tuition, fees, room, and meal plans refunded (for non-Title IV Federal Aid Recipients):
| Time of Withdrawal | Percentage Refund |
| Before Classes Start | 100% |
| Through 1st Week | 90% |
| Through 2nd Week | 80% |
| Through 3rd Week | 60% |
| Through 4th Week | 40% |
| After 4th Week | 0% |
- Attendance is counted from the first day of required attendance in a semester. Fractions of the week count as a full week.
- No refunds will be made following the fourth week.
- Withdrawal refunds are based on the percentage owed at the time of withdrawal, rather than the amount the student has already paid.
- Refunds of less than $10 will not be issued.
- If a student withdraws or cancels registration before the first day of classes, no financial aid will be disbursed, and the student will be responsible for any charges previously owed.
- Exceptions to the policy may be reviewed by the Tuition and Fees Appeals Committee.
Suspension or Unofficial Withdrawal
Students who are suspended for disciplinary reasons or who do not formally withdraw are not eligible for a refund of tuition, fees, room, or meal plan.
Frequently Asked Questions
Who receives a refund and why?
In order to receive a refund, the following must be true:
- Payment must exceed the student account balance.
- Payments must be fully credited (e.g., after financial aid is disbursed).
- Student’s mailing address must be up to date.
When are refunds processed?
Refunds for an upcoming term are processed the week after classes start, pending student check-in requirements through the Registrar’s office.
Later refunds are processed weekly on Tuesdays and are available later in the week.
How are refunds distributed?
- Direct Deposit: Fastest and most secure way to receive a refund. Students can set up an e-Refund account through their student login.
- Paper Checks: Mailed to the permanent off-campus address, taking up to two weeks to arrive.