This three-year plan includes foundation-establishing initiatives and evolutionary
goals that will combine to transform the Technology Division into a strategic support
group for all university endeavors. In doing so, it positions the University of North
Carolina School of the Arts to achieve its vision as the leading conservatory of performing
arts and media education in the United States. The plan captures a mix of immediate
needs and long-range planning to navigate strategic direction for the next three years. Teams
will be created around each objective and progress will be regularly communicated
to campus.
Reinforce the foundation: Optimize resources, establish governance and enhance security
To fully support the university’s strategic plan and mitigate risk, Information Technology
needs to shore up and extend its foundation. In order to begin, we will need to establish
strategic and operational governance groups to increase transparency and collaboration
across all university technology communities. Update processes to close security gaps
for data and networks. Elevate physical campus security with the addition of a robust
video surveillance system, complete exterior access control, safety apps and social
media monitoring.
Reengineer business processes and leverage data to inform decision making
Review and update processes that begin or end with technology systems. Streamline workflows
and consolidate software solutions required to facilitate these processes. Increase access to information needed to inform decisions for theuniversity.
Support and evolve classroom and learning technology
Incorporate classroom technology into the Technology Refresh Program and develop centralized
standards for updates. Support faculty and staff with training on systems and technology.
