Dining & Meal Plan Policies

Meal Plan Appeals

Requests from students not required to be on a specific plan need to be received before classes begin (preferably, before the residence halls open for the semester). Requests should be submitted via the student’s artist.uncsa.edu account by email to the Auxiliary Services Inbox at auxiliaryinbox@uncsa.edu. Once you arrive on campus, if you use any of the meals or bonus bucks associated with your meal plan, you will not be able to make an adjustment until the next semester.

Meal plan appeals are eligible to all students, and are due by Apr 1 for fall semester, and the end of October for spring semester.  Student appeals must be received via the meal plan appeal application.

For students requesting to be off the meal plan based on food intolerances, the meal plan appeals will be processed through Sodexo Food Services.  A complete listing of the unusual dietary needs must be shared with the General Manager of Sodexo Food Service and the Registered Dietitian of Sodexo Food Service. Those staff members will review the documentation and may contact the reporting parties for additional information. The staff reviewing the documentation will determine to what extent dining services can accommodate special dietary needs. 

If a student submits an appeal that seems to indicate “extenuating circumstances” based on physical, mental, emotional limitations, the student will need to contact the Office of Learning Resources (J.D. Jackson).

Office of Learning Resources
J.D. Jackson, Ph.D. (he/him/his)
Director of Learning Resources
Office:  336-726-6963
Fax: 336-726-6964
Email:  jacksonj@uncsa.edu

The process for submitting an appeal:

Meal Plan Appeal Procedure and Application

The Director of Purchasing, Contract, and Auxiliary Services will schedule a meeting of the Meal Plan Appeal Committee to review appeals. The Director of Purchasing, Contract, and Auxiliary Services will notify each student by email of the decision on his/ her appeal. If the appeal is upheld, the Associate Director of Auxiliary Services will notify the student, Dining Services and the Office of Student Accounts.

Note: Until the Associate Director of Auxiliary Services notifies the various offices that an appeal has been upheld, a student may well be enrolled and billed for the meal plan.

The decisions of the Meal Plan Appeal Committee are final.  A student may submit a new appeal in a subsequent semester if he or she has new grounds for an appeal.

Meal Plan Appeal Committee

The Meal Plan Appeal Committee is composed of: Director of Purchasing, Contract, and Auxiliary Services; Associate Director of Auxiliary Services; Sodexo’s General Manager and Sodexo’s Dietician; UNCSA Medical Provider:  Catherine Goodyear, and/or Brooke Orr. The committee hears appeals from those students who may have highly unusual reasons for requesting exceptions from the board/meal plan regulations. 

An application for meal plan changes during the academic year must be submitted according to the following schedule:

• April 1 for a Fall semester change for returning students
• July 1  for a Fall semester change for new students
• Nov. 1  for a Spring semester change all students

Rules of Conduct in Dining Spaces

The following regulations should be noted regarding dining services in the Hector Manuel Lopez, Jr. Dining Hall, Pickle Jar Late Night, Hanes Food HIVE & Studio Brew:

• Your One Card MUST be swiped for admission to the Hector Manuel Lopez, Jr. Dining Hall and are not transferable. Transferring a meal to another student is considered theft and carries an automatic fine of $50 as well as judicial action.
• No one eating in the Hector Manuel Lopez, Jr. Dining Hall will be allowed to provide food for another student, visitor, faculty or staff member. All food must be eaten in the Hector Manuel Lopez, Jr. Dining Hall except with special permission of dining services staff. Violators of this policy may be referred to the Judicial Coordinator for theft of school property.
• Everyone must wear shoes and shirts in all dining facilities (Hector Manuel Lopez, Jr. Dining Hall, Pickle Jar Late Night, Hanes Food HIVE & Studio Brew.
• Any person in the Hector Manuel Lopez, Jr. Dining Hall without paying will be barred from the Hector Manuel Lopez, Jr. Dining Hall for a period of one month for the first offense and for one semester for the second offense. Students not on a meal plan or visitors are permitted in the Hector Manuel Lopez, Jr. Dining Hall during mealtimes only if they have paid for the meal.
• Carrying out trays, china, silver and/or glasses is prohibited. Violators will be cited with theft of school property, which carries a fine of $50.
• The Hector Manuel Lopez, Jr. Dining Hall is self- busing. Each person must carry trays, plates, glasses and tableware to the conveyor and discard all trash in the cans provided.
• Throwing food is prohibited.
• The balcony off the Hector Manuel Lopez, Jr. Dining Hall is a non-smoking area.
• Students, faculty or staff members who do not have time to sit down in the Hector Manuel Lopez, Jr. Dining Hall to eat a meal may purchase one (1) take-out box from the cashier as they enter. Individuals who receive a take-out box may not consume any food while in the Hector Manuel Lopez, Jr. Dining Hall.